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Accessibility Statement

Accessibility Commitment

Last Updated: March 10, 2026

Hot Chocolate Design, LLC is committed to ensuring that our website, www.hotchocolatedesign.com, is accessible to all people, including individuals with disabilities. We believe that everyone deserves equal access to our products, content, and services — regardless of ability or the assistive technology they use.

Our Commitment

We are actively working to improve the accessibility of our website in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our accessibility efforts include:

  • Conducting an accessibility review of our website to identify and prioritize areas for improvement.
  • Working with our development team to remediate accessibility barriers in our code and content.
  • Installing accessibility tools to assist users with disabilities in navigating and interacting with our Site.
  • Training our content team to produce accessible content, including meaningful image descriptions (alt text), clear heading structure, and readable text contrast.
  • Scheduling periodic accessibility audits as we update and expand our Site.

Current Status

We are in the process of implementing WCAG 2.1 Level AA conformance across our website. While we have not yet completed a full accessibility audit, we are committed to this process and are actively taking steps toward full conformance. We recognize that accessibility is an ongoing commitment, not a one-time project.

Some areas of our website may not yet fully meet WCAG 2.1 Level AA standards. Known areas currently under review and improvement include:

  • Image alt text across product pages and marketing banners
  • Keyboard navigation for all interactive elements
  • Color contrast across certain UI components
  • Form input labels and error message clarity
  • Focus indicator visibility throughout the checkout flow

Assistive Technology Support

Our goal is to support the following assistive technologies and browsing combinations:

  • Screen readers: NVDA with Chrome (Windows), JAWS with Chrome (Windows), VoiceOver with Safari (macOS and iOS)
  • Keyboard-only navigation
  • Browser zoom and text resizing up to 200%
  • Voice recognition software (e.g., Dragon NaturallySpeaking)
  • High contrast display modes

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, encounter content that is not accessible to you, or need information in an alternative format, please let us know. Your feedback helps us improve.

Email: international@hotchocolatedesign.com
Response Time: We aim to respond to accessibility feedback within 2 business days.

When contacting us, please include:

  • The URL of the page where you encountered the issue
  • A description of the accessibility barrier or difficulty
  • The assistive technology or browser you were using (if applicable)

We take all accessibility feedback seriously and will make every reasonable effort to provide an accessible alternative or resolve the issue promptly.

Third-Party Content

Our website may include content or functionality provided by third-party services (such as our e-commerce platform Shopify, embedded social media content, payment processing tools, and analytics). While we strive to work with accessible third-party providers, we cannot guarantee full accessibility of third-party content or applications. We encourage third-party providers to prioritize accessibility and will raise accessibility concerns with our partners where possible.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the following bodies:

  • US residents: The US Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY), or visit www.ada.gov.
  • EU residents: Your national disability rights authority or equality body.
  • UK residents: The Equality and Human Rights Commission (EHRC) at www.equalityhumanrights.com.

Our Ongoing Commitment

Accessibility at Hot Chocolate Design is not a compliance checkbox — it is part of our core commitment to inclusion. We want every customer, regardless of ability, to enjoy browsing and shopping our collections with ease and dignity. We will continue to invest in accessibility improvements as we grow, and we welcome our community's help in identifying barriers we may have missed.

This Accessibility Statement will be reviewed and updated at least annually, or whenever significant changes are made to our website.

This statement was prepared on March 10, 2026 by Hot Chocolate Design, LLC.